Where is BANG!® based?
We are based in Miami, USA, from where all our line, designs and concepts are created, and the complete brand experience is produced. We live in one of the most iconic sunny cities in the world, and we pick our inspiration directly from its people, its iconic places and its unique cosmopolitan vibe.
Where are your items shipped from? And how long is the handling?
All our items are shipped from Miami, FL, USA where our own warehouse and operation is based. We are not a "drop-shipping" operation and all our inventory is 100% stocked in our own facilities directly managed by us, to ensure all orders are processed promptly. (For more info see here: BANG!'s Mission & Philosophy). Handling & Order Preparation time is within 24 business hours. Yes! One of the things our customers do really love about us is that we are THAT fast to ship out. All orders regularly are prepared and go out within 24-48 hours after they have been placed (business days). Our daily cut off time for same-day order processing is 12 pm US EST. (so, yes, if you order before noon your package WILL go out and be dropped off with mailing carrier right on that same day). We do not ship out on Saturdays, Sundays, or holidays. Please note that orders placed after 12 pm US EST on Friday may not ship until the following Monday.
Where do you ship to and how much does it cost?
We ship worldwide. All shipping options and costs are automatically calculated and presented when you check out, depending on the address information you have entered with your order. As long as USPS, DHL or UPS can deliver a package to your location, BANG!® will ship to you. You will be able to choose your shipping options once you proceed to checkout, and before confirming payment. Check out our "Shipping & Delivery" section for more details.
How long does the shipping transportation time take?
It depends on the shipping option you choose. At check out these options are presented with a brief explanation for each case. International shipments also always depend on customs of the destination country. The countries that seem to be handling this better are Australia, Belgium, Canada, France, Germany, the Netherlands, Spain, Switzerland, the United Kingdom, and most of all other countries located across Central and Southeastern Europe.
Do you have a store in Miami? I live in/am traveling to Miami, and I would like to visit you, to see or try the collection in person, or to exchange an item that I have already purchased for something else: where in Miami can I go for that?
While we are based in Miami and it is the place from where the whole BANG!® branding experience is created and managed, we don’t have a store of our own here. And BANG!® products are not sold via any retailers or offered at any third-party physical stores in Miami. We operate as an online-experience exclusively, so we don't have a physical location with full-time staff available to receive customers and offer direct interaction or sales assistance, or that can handle customer service in person. Since we are a digitally native operation, with no physical facility available to serve customers in person, we request all returns/exchanges are shipped to us via postal mail, to ensure a better quality of service.
All our customers based in or visiting South Florida, place their orders via online as well. The advantage in those cases is that orders placed with us that are to be shipped to any local address within the MIAMI area - including hotels, Airbnbs or residences anywhere in South Beach, all Miami Beach & Miami Metro, Fort Lauderdale and Broward - are DELIVERED NEXT DAY (if placed before 12 noon, between Monday and Friday - except for weekends of National Holidays, when USPS is not operational on Monday and will deliver by Tuesday any order placed Friday/Saturday). So, if you are in town, you can have your order practically overnight. And if in doubt about sizing or between different styles to choose, what many customers do is order one of everything, try it all, and then contact us to return those items that didn't fit or that they didn't like for any reason (underwear excluded as per our policies).
What is the Phone Number to call BANG! Customer Service? Can I request to be called by BANG! Customer Service to resolve an issue I have or ask a question?
We don't have a phone number available to contact us. Because BANG! is a digitally native operation our Customer Service team is specifically trained to manage and handle all requests and questions from our customers in written to provide the best possible outcome for each request and avoid possible confusions when specifying information such as sizes, items, order numbers, shipping addresses, etc. Because of this, we ask all our customers to contact us directly via email or by using this form in our contact page. If you need to request an exchange or a return or for any other comments or questions concerning any orders, the best and fastest way to receive a response from our Customer Service team is by contacting us in written via the indicated options here. While some customers may prefer the convenience of messaging us via our social media pages as well, the response time on those channels may not be as expedite as it is when contacting us via the form in our Contact Us Page or by email. We also recommend our customers to make sure to white list the address and domain of bangclothes.com with their email applications or clients to avoid that our responses may end up filtered as spam and to ensure any messages from us are received promptly.
What’s your Return / Exchange Policy?
Please, go to this section, for all our details about returns, exchanges, and refunds.
Do I need to pay shipping for returns or exchanges?
For all USA customers we offer FREE EXCHANGES & RETURNS, so you don't have to pay for those. For International customers you pay only for the Return shipping costs. However we will not charge you any new, additional or extra fees to re-ship again to you for any exchanged item. We cover those costs.
Can I make changes to my order?
Orders are processed when received. To make a change, please contact us by email to firstname.lastname@example.org, or via our CONTACT page, as soon as possible. Every effort will be made to accommodate your request.
The tracking info of my shipment says it has been delivered, but I can't find it in my mailbox or property and I haven't received it. What can I do?
FOR USA: If you have placed your order, choosing any of our USPS shipping options "WITH-Signature-Confirmation" included, please contact us, so we can follow up on your case and find a resolution. If you chose any of the "NO-Signature-confirmation" options, once USPS states the package as "Delivered" we can not offer any assistance from our side. You need to contact USPS directly and start a claim with them about the lost/misplaced package. For more reference on our shipping options, please check out our Shipping & Delivery guidelines.
FOR INTERNATIONAL: International orders shipped with USPS (either First Class International, Express Mail International) are handed off to the reciprocating mail service in the destination country. Those shipments are not fully traceable (by a tracking number) as they enter a different postal system in a new country. In case those shipments get lost, misplaced or stolen we can not offer any assistance from our side. You need to contact your local post mail carrier directly, and start a claim with them about the lost/misplaced package. For more reference on our shipping methods and safer options for International Customers, please check out our Shipping & Delivery guidelines.
The tracking info of my USPS-sent Domestic/International package has not been updated for several days and seems like my package is lost: can you guys track it and find it for me, or speed it up somehow?
Unfortunately we can't. USPS is an outsourced third-party service. When you choose any USPS option for shipping at check-out, you are basically hiring through us, their services, establishing a direct service relationship between you and them. Once your order has been prepared and picked-up by USPS, they take ownership of your package, and is no longer within our control. If their internal tracking logistics fails at any point for any reason, we have no way of fixing it, by locating packages, speeding up deliveries, or rescuing eventual shipments that have been either lost or misplaced by them. In the case of international packages, this is even way more out of our reach, as orders shipped with USPS (either First Class International, Express Mail International) are handed off to the reciprocating mail service in the destination country. As such, they enter a different postal system in a new country, subject to its own regulations as per each country's own local customs authorities, and dependent of the internal logistics and performance standards of the region's own postal system.
For safest order delivery, we strongly recommend to choose any of the available private-courier shipping options at check-out (DHL, FedEx, UPS) for all cases of shipping destinations where postal handling and delivery may be not 100% reliable.
I entered the wrong address for my order and tracking info states package has been already delivered. Can BANG! ship a replacement?
Unfortunately, once a package has been shipped to the address specified by the customer as entered in the order we can no longer accept responsibility. However, if the unintended recipient ships it back to us, or if the address is non-existing and the shipping carrier applies a 'Return To Sender' to send it back to us, we can certainly either re-ship to customer to a rectified address, or apply a refund as soon as we receive the items back with us.
I just purchased an item here on the web store, and one day later I see it offered at lower price on sale. Can I get a refund for the difference?
We may regularly offer temporary mark downs, discounts, promotional codes and special offers; which may come and go at any given time. We can offer to process a price adjustment if your item (same color and size) has been reduced within 30 days of the original purchase date. Price adjustment will be processed as a refund, only for merchandise purchased at its original "full price." Items purchased with other type of discounts applied, promotional codes, or from the Sale/Clearance section are not eligible for price adjustments as refunds. Price differences resulting from markdown promotions, are eligible for price adjustments honored only as store credit. Each item is eligible for only one price adjustment. To obtain the adjustment please message us via our CONTACT page, within 30 days after the purchase date - requests sent after that time frame won't be accepted. Include your order number, and the item(s) that you believe are eligible for the price adjustment, and we'll review the case and process a refund for the difference that qualifies as applicable.
The item I wanted is out-of-stock. Will you get more?
Most of BANG!'s releases are always LIMITED RUNS during any given season, for any colors, or any new series of our exclusive and original prints that have become the signature of the brand. Some styles may get re-released from time to time, but always as a "remixed" version, with some sort of variation, twist, or update at some level. Practically, all BANG!® pieces end up being something unique to own. That's why most fans of the brand go after them as soon as we release them, and even collect them, as they become rare pieces to keep, that can be worn for multiple seasons. Whenever you see anything you like, we recommend snatching it while it's still available, because once any styles or sizes run out of stock, they are gone-gone for good.
Do you accept checks or money orders?
We are unable to accept checks or money orders at this time. We do accept Visa, MasterCard, American Express, and Discover, as well as PayPal payments. And you can also pay in four easy installments, with no interest, using "Sezzle."
There is a payment option at check-out called "SEZZLE" that says "Pay over time, 0% interest" - what is that?
Visit this page to learn about "Sezzle" and how you can pay for your purchase in four easy installments, with no interest.
What materials are your swimsuits made of?
All BANG!® swimsuits are made with fabrics composed by different mixes of the latest and premium versions of soft-touch Poly materials and authentic LYCRA® (as Spandex/Elastane). We use top-grade 4-way stretch Spandex, which allows perfect contouring to the body and comfortable movement. Our swimsuits also have full-on lining inside (not just crotch-area-only like in cheaper garments you may find elsewhere), for better comfort and feel to the skin.
How can I know what my size is? Do you have size charts?
Check out our "Sizing & Measures" section for reference on this topic.
What is the “Full Pack” system mentioned in the product description of your Swim Briefs?
The “Full Pack” feature is a proprietary system that provides a padded frontal pouch to our Swim Briefs, offering protection and a fuller feel in the right place, yet delivering a classy and tasteful look. All of our Swim Briefs include this feature. Check out this page for more details.
Does BANG!® swimwear require any special care?
We recommend that all swimwear is hand-washed only, using cold water. If possible, after every use to remove any products, oils, saltwater or chlorine. Lay flat to dry. Do not tumble dry. Keep neatly folded once dry or store flat. It is also very important to avoid rubbing against other materials or rough surfaces to prevent damage to the fabric. The premium grade of the fabrics we use for all BANG! swimsuits delivers a distinctive drape, softness, stretchiness and the perfect fit our swimwear is known for. However, and just like with any other top-grade fabrics (think silk or linen), finer grade usually also equals “delicate" and requires to be treated and handled with special care. We provide specific care guidelines for this reason, which we strongly encourage to observe in order to get the most out of your BANG! swimsuits in the long term. Definitely avoid seating against a swimming pool's surface areas (tiles, stones, plaster, etc). And also avoid wearing your swimsuit as if it was underwear underneath jeans or pants. Friction by rubbing against another fabric or rough surfaces may lead the fabric of your BANG! swimsuit to develop pilling and the fabric can easily start to wear off if mistreated.
I just saw the same BANG! products sold on another website, but they are sold at a much lower price: Why the difference?
Be careful of scammers! Original and authentic BANG!® products are sold exclusively via this, our main and only web store: www.BANGclothes.com. Beware of counterfeit products and cheaply made copies offered via other websites like Wish.com, Stillmenly.com, FanFreakz.com, Aliexpress and others. All those they simply steal the photos from our website and repost them as theirs. In the same way they do with products from other renowned brands.
While getting copied is always a fascinating form of flattery for us, unfortunately for unaware customers those are all fraud websites which usually operate as networks based from other territories. They will most likely steal your money and never ship anything. Or if you are lucky enough they will be a "drop-shipping" or "made-on-request" type of operation that will start to make an item only when an order for it is placed. Therefore, it may take them anything from 10 days and up to two months until they can get something ready to ship to you. And what you will receive is a terribly made copy, replicated using low-cost fabrics, badly finished manufacturing and using "their version" of what they think one of our original BANG!® prints should look like. We know all this because we ordered some ourselves from those places and we received either a package with an empty bag inside (to fool PayPal or your credit card by creating a shipping label with a tracking number that will indicate "delivered") or we received a product that made us crack up at its absurd appearance.
When you place an order here on www.BANGclothes.com your parcel is prepared and shipped out within one business day because we ship directly from our own warehouse located in Miami, FL where all our inventory is housed. And you will receive a Premium Quality item, made with the first-class fabrics and top-notch workmanship, perfect-fitting cut and in compliance with all our quality standards that have made the BANG!® brand famous among our customers from more than 60 countries around the world. And of course all backed-up by our 30-Day Satisfaction-Guaranteed policy, with Free Shipping and Free Exchanges and Returns.
When shopping online be careful when browsing any website - even if you discovered it by seeing it promoted on social media channels - and be on the lookout for possible red flags. See where the brand or store states they are located and where they ship from. Read their "About Us" and other info to check if it sounds authentic and original or generic and copy-pasted from some template. Look what their order preparation guidelines are (if any!) and if they have a clear Returns & Exchanges policy. Google them for reviews or references. And if the prices they show are too good to be true, well, now you know better.
I saw BANG! items being sold also on Amazon.com. Are those legit and authentic?
Yes. We also manage our own sub-store inside Amazon.com, and the products from our brand that you see offered there at the same prices as on our website are 100% legit and exactly the same products you would get if you would order them directly from us. The only difference is that the stellar Support service that our customers love so much from us (Ref: bang.miami/reviews) can be provided only for orders placed directly here on our website. Since Amazon regulates its own support modalities for purchases made in their own marketplace, they will not allow us to offer to their customers the same set of Customer Support advantages that we can offer for orders placed directly here on www.BANGclothes.com
Is my order secure?
We understand the security concern when shopping online. BANG! Clothes Corp is committed to the complete privacy and security of your personal information. We use a number of encryption and security devices to make your shopping experience a safe one. Our check-out cart system uses a SSL (Secure Sockets Layer) certificate, as a technology to encrypt and protect your information before it is sent over the Internet. All of your personally identifiable data is private and is never shared with or sold to any external organization. We strongly advise all of our users to protect their credit card number by never sending that number, or any other sensitive information, to us via email.
BANG! Clothes is committed to the complete privacy and security of your shopping experience. No external party or entity will be able to view your account information, your purchasing history, or your credit card number. Your personal information will not be sold or distributed to external parties in any way, and you are free to withdraw your name and close your account at any time.