SHIPPING & DELIVERY INFORMATION:
- Our orders regularly ship within 24-48 hours (business days), after they have been received and processed accordingly. Our daily cut off time for same-day order processing is 12 pm US EST.
- We do not ship on Saturdays, Sundays, or holidays. Please note that orders placed after 12 pm US EST on Friday may not ship until the following Monday.
- For those cases when Free Shipping applies and is selected, your order will be shipped COMPLETE only. If a product is out of stock, your order will be held until all items are ready to ship so order is shipped complete. You will be notified if any product is out of stock and when the estimate delivery time will be.
We offer the following shipping options:
* Domestic Orders (USA only) *
We offer the options to choose either:1) "WITH" Signature Confirmation *
: This is the safest option to ensure proper delivery, and we recommend it for all shipments where a safe mailbox or secure shipment receiving is not available at the address of delivery. However it requires a person to be present to accept and sign package. If a recipient is not available at moment of delivery, USPS leaves a notification, and it is the customer's responsibility to either contact USPS to reschedule a new delivery date, or pick-up package in person at USPS station.
2) "NO" Signature Confirmation *: This option offers more flexibility for those customers that don't want or need a recipient presence required for delivery. However by choosing this option customer voluntarily ACCEPTS ALL RESPONSIBILITY in case of LOST, STOLEN or MISPLACED packages by carrier or third-parties; and releases BaNG! (www.bangclothes.com) of any liability or obligations beyond the sole preparation and expedition of the shipment for the order. Once a shipping label has been issued and the package dispatched, the order is considered as completely and satisfactorily fulfilled by www.bangclothes.com.
• We also offer UPS within USA in case private courier, with insurance, is desired (notice UPS options may take longer to deliver than USPS, still we offer them anyway as some people prefer this as a more secure method for delivery)
• Alaska, Hawaii, the Virgin Islands, P.O. Box and military APO/FPO addresses can only be shipped using USPS service. And USPS does not offer the option of Signature Confirmation for APOs, FPOs, and DPOs.
• Delivery times for shipping services such as USPS Priority (1-3 days) are stated as per USPS guidelines. Notice USPS disclaims all stated delivery time windows for some services are "estimated" though "not guaranteed date-specific delivery" services (re: usps.com/ship/priority-mail.htm). This means any shipment can always be affected by unexpected delays or subject to delivery disruptions inside USPS' own internal logistics chain, even for services of higher rates or in upper premium tiers for expected faster delivery times. These unexpected delays are beyond the control of BaNG! Clothes, and our responsibility to fulfill an order timely is complete as long as the order is prepared and delivered with shipping carrier within the time frames stated above; and independent of the exact actual date by when carrier ends up delivering that shipment.
* International Orders *
- For International orders we offer USPS First Class International airmail. We also offer faster services like USPS Express and Express Priority Mail International; and also UPS International (which is more secure and reliable), though all of them as paid options only.
We also offer DHL as Private Courier alternative at a very competitive rate. We STRONGLY RECOMMEND this option for all international shipments, as per the reliability of the service (except for ARGENTINA and RUSSIA).
- DHL can deliver in up to 5 business days to all international destinations, while USPS shipments could take between 2 and up to 6 weeks (or longer) to some countries, or depending on the city's location.
- DHL shipments are fully trackable to any country, while USPS tracking info is not guaranteed or fully reliable for some countries, once the package is outside the US and is handed off to the reciprocating mail service in the destination country.
* DHL – Private Courier option does not ship to PO Box addresses. A residential or business physical address is required.
* The DHL rate shown at check-out may be subject to revision, if at the moment of preparing the label, DHL confirms the entered shipping address is considered a "Remote Location" according to the logistics of their own distribution network. In those cases, we will contact you to either reconfirm to pay any extra charges DHL may assess for the final rate, or to request the option to cancel your order.
- For all shipping options (standard or upper-tier services, private courier, safer, insured, etc) costs vary depending on your location, and are automated calculated at check-out to be added to your order. You can see your different options of costs available for your entered shipping address, before final confirmation.
- For all international orders we strongly recommend using DHL – Private Courier, as per its competitive rate and more reliable service in comparison with the USPS options (except for ARGENTINA and RUSSIA).
- All our SHIPPING rates include and represent only the cost for the "Shipping Service" only (carrying costs). Our shipping rates do not cover for any possible additional fees, import duties, or international taxes that may be imposed to orders shipped outside of the USA. Any duties or fees imposed on imported clothing are the responsibility of the customer. For orders subject to these duties/taxes, notice they will not appear on your invoice or confirmation when order is placed, but may be presented to you and collected by the parcel carrier at time of delivery. Those type of fees may or may not be charged, subject at the sole discretion of local Customs, government, and/or local mail-carrier companies, and they represent a variable beyond the control of BaNG! Clothes.
- We are constantly working to find ways of decreasing the cost of shipping and handling so we can pass these savings on to our customers
No insurance is included for orders shipped with USPS. BaNG! is not responsible for packages lost, damaged, misplaced or mismanaged by carrier or third-parties.
A "Signature Confirmation" option is offered for all US domestic shipments, recommended for those cases of locations where a safe mailbox or secure shipment receiving is not available. By voluntarily choosing any shipping option with NO Signature Confirmation for US Domestic shipments, customer releases BaNG! (www.bangclothes.com) of any liability and ACCEPTS ALL RESPONSIBILITY in case of LOST, STOLEN or MISPLACED packages by carrier or third-parties.
International orders shipped with USPS (either First Class International, Express Mail International) are handed off to the reciprocating mail service in the destination country. These shipments are not fully traceable (by a tracking number) as they enter a different postal system in a new country. International customs processing times vary significantly and are subject to regulations and internal logistics of each country's own local customs authorities and postal system. BaNG! is not responsible for international USPS shipments (either First-Class or Priority/Priority Express service) that may end up lost, stolen, misplaced, or blocked by local customs agencies or local postal carriers. For safest delivery of International orders, we strongly recommend to choose any of the available private-courier shipping options at check-out (DHL, FedEx, UPS) for all cases of shipping destinations where postal handling and delivery may be not 100% reliable.
International delivery with full tracking option is available only by choosing the DHL or UPS Private Courier options at check out. If your order is completed using the Free Shipping option, please notice the standard option of USPS will be used (USPS Priority, for USA Domestic orders; and USPS First Class International, for orders from all other countries).
All international orders will be stated on the customs form with the actual value of the order. We will NOT declare a lower purchase price or value on the shipping form for any international order. Orders shipped internationally are declared as "Merchandise" and we do not accept requests to change it for "Gift" or any other category. BaNG! Clothes will not be liable for any fees, import duties, or international taxes that may be imposed to the order outside the USA. Any duties and fees imposed on imported clothing are the responsibility of the customer. For orders subject to these duties/taxes, notice they will not appear on your invoice or confirmation when order is placed, but will be presented to you and collected by the parcel carrier at time of delivery. If you refuse to pay taxes/duties, your parcel will be returned to us, and you will be charged for any applicable return shipment costs.