We want you to have the best satisfactory experience with BaNG! Clothes.
If you are not satisfied with your product for any reason, you may exchange or return for store credit or money refund all or part of your order within 14 days of receiving it. We only require that the item has not been used or worn, and it is returned in its original packaging, condition, unwashed, all tags and labels attached.
All returned items are carefully inspected and if they are not in the same condition as when they were purchased you will not be eligible for an exchange or refund and the item will be returned to you. Items with tags removed will not be approved for credit or exchange.
Returns can be processed either as money refunds or for store credit, at your choice.
Returns for money refunds are subject to a 10% restocking fee.
* NO RETURNS OR EXCHANGES ON UNDERWEAR: Due to their intimate nature and for hygienic reasons, all Underwear sales are FINAL - returns or exchanges are not accepted on those items. *
THERE ARE NO RETURNS ON WORN SWIMWEAR.
Returns or exchanges on Swimwear items will only be accepted if the item is unopened, unworn, unwashed, and in its original packaging condition, all tags and labels attached. Items that are soiled, worn, damaged or laundered will not be accepted.
SALE & CLEARANCE ITEMS:
THERE ARE NO RETURNS ON SALE ITEMS OR ITEMS SOLD AT DISCOUNTED PRICE. Sale items, and items sold at a discount are FINAL and are not eligible for returns with refund. They can only be accepted for exchanges or for returns with store credit.
THERE ARE NO EXCHANGES OR RETURNS ON CLEARANCE ITEMS. All Clearance item sales are FINAL.
If you receive a damaged or defective item, please notify us within 10 days of receiving your merchandise and we will happily exchange the unwashed/unworn item for the same item.
In order to return or exchange any item(s), please contact us first at firstname.lastname@example.org and we will provide you with instructions.
Please indicate in your email if this will be a return for store credit, a return for money refund (10% restocking fee may apply), or an exchange.
You are responsible for the shipping and handling of the returned or exchanged item, except when BaNG! Clothes could have sent an incorrect size, an incorrect or damaged item. We cannot be held responsible for parcels that are lost in transit when being returned - they are the sole responsibility of the customer.
Original and return shipping fees are non-refundable. All returns or exchanges must be mailed back, preferably providing us with a tracking identification number of some form. Customers outside of the US will be responsible for any extra cost for exchanges as well as any fees, duties, and/or taxes related to your order.
BaNG! Clothes reserves the right to refuse any return or exchange that does not meet the above requirements. Still we will always go the extra mile and try to accommodate all requests as best as we can to keep our customers happy and deliver the best experience possible.
On each page for any of our products, in the lower part of the text section of the product’s description, you can find a “SIZING" tab that when touched or clicked will show the chart and table with sizes and measures information for that specific item.
* For swimwear and underwear in general, the rule is that measures are stated mostly by reference of waist size. Using this example here, if you usually wear 33" in jeans or pants, then a Large should be your size of reference as per the list.
* Have in mind though that some items like our Swim Mini-Briefs are cut to fit quite tight on purpose. So if your personal preference is to wear a tight fit, go for the size as per the table. If you prefer to feel the fit more relaxed, go one size up.